Service Untitled

SEPTEMBER 27, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Quality vs. quantity in customer service Cheryl September 27, 2010 Behind the Scenes , Customer Satisfaction , Customer Service No Comments Productivity and efficiency is what an organization wants from a customer service team.

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Customer Service Etiquette 2010 2006 40

Service Untitled

JUNE 22, 2010

Using a simple, quick customer survey can show us how our staff meets commitments, how flexible they are as well as their working knowledge, and surveys are easily adaptable to a company’s own needs. I do think that surveys have to be specific to a company and its particular venue.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

AUGUST 27, 2010

Without a process-focused organization, employees are stomping out fires, missing out on opportunities, and generally wasting time and money because of poor planning and lack of vision. Senior managers have to be involved, instead of just delegating training to lower-level managers. Leaders need to get organized and have vision.

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Customer Service Suppliers Etiquette 2010 40

Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

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Customer Service Interviewing Etiquette 2010 40

Service Untitled

SEPTEMBER 23, 2010

Assuming an organization has quality products, and they are reasonably priced, can we find different ways to market both our wares and our abilities? Where would I be if I didn’t recommend that organizations create a blog? Let’s look at some of the possibilities.

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Service Untitled

JUNE 11, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Airlines customer satisfaction showing improvement Cheryl June 11, 2010 Customer Service , Specific Companies , Surveys No Comments Airlines continue to test our patience and tolerance with new fees. Next year’s surveys should be even more interesting.

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Customer Service Travel Etiquette 2010 40

Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

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Customer Service Purchasing Etiquette 2010 40

Service Untitled

OCTOBER 26, 2010

It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. I am probably not the only customer out here feeling this way. Resolve my problem.

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Customer Service Etiquette AT&T 2010 40

Service Untitled

APRIL 30, 2009

Odland said that if everyone at Office Depot knew as much as he did (in terms of cause and effects, how actions fit in with the rest of the company, etc.), the company would be much more cohesive and efficient.

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Office Depot Customer Service Etiquette 2006 40

Service Untitled

OCTOBER 25, 2010

From there an organization could concentrate on potential new sales, support, and marketing strategies to retain customers and find new ones. A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. Networking.

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Social Media Customer Service Etiquette 2010 40

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

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Customer Service Holidays Etiquette 2006 40

Service Untitled

AUGUST 30, 2010

With nearly a one-click installation, different categories were organized giving people the opportunity to discuss pre-sale questions, member questions, customer support, while creating a personal touch. She started with the very basic questions and answers customers would repeatedly ask her and has been adding more ever since.

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Customer Service Social Media Credit Card Etiquette 40

Service Untitled

NOVEMBER 6, 2009

Where exactly escalations originate from depends a lot on the particular company and how its customer service organization is setup. The escalations might come down from the CEO or the President, across from PR or the Internet, or up from floor supervisors and regular agents. There are a couple of different views on this.

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Customer Service Etiquette Policies 2006 40

Service Untitled

JUNE 15, 2010

Employees recommend us to prospective customers; they are commonly at the front lines, and the success of most organizations are based on employee loyalty and dedication. From self-awareness, employees can nurture customer satisfaction.

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Customer Service 2010 Etiquette Policies 40

Service Untitled

SEPTEMBER 22, 2010

How does your organization or American Express think about what a Centurion card member gets or a Platinum card member? Answer: What we do in training is make sure that our customer care professionals do several things and do them exceedingly well. Gauging the mood of the customer is an extremely important part of the CCPs job.

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Interviewing Customer Service Credit Card Atrium 40

Service Untitled

AUGUST 26, 2010

Part one includes an introduction to Doria and her background with American Express, a quick overview of the different service centers that American Express has around the country, and some information on how American Express hires and trains its customer service representatives (called Customer Care Professionals). Things like that?

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Interviewing Customer Service Credit Card Networking 40

Service Untitled

OCTOBER 11, 2010

I am asking every Four Seasons hotel to organize, along with the local branch of the Canadian Cancer Society, a Terry Fox Marathon of Hope Run to be held on the first Sunday in October. The book offers excellent advice on training to help employees realize the importance of consistently amazing customer service. You started it.

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Customer Service Travel Training Etiquette 40

Service Untitled

OCTOBER 7, 2010

After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling. We feel customer service is an investment, which is the real business differentiator for our organization.

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Interviewing Customer Service Social Media Credit Card 40

Service Untitled

SEPTEMBER 3, 2010

Professionals typically progress and work their way through the organization to build experience. Question: How do you train for Relationship Care? How do you train someone that when a customer says I am moving and need to change my address to start suggesting home improvement and all that?

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Service Untitled

FEBRUARY 12, 2010

All good customer service is a result of an organized system and constantly improving what you want to achieve; the results can make a big difference. It is really hard to go above and beyond by yourself.

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Customer Service Etiquette 2010 Interviewing 40

Service Untitled

JULY 26, 2010

For the dollars they bring in and the money all staffers bring home (sorry nurses, don’t tell me how hard you work…most everyone in the U.S. works their butts off) you’d think they’d appreciate where those paychecks are coming from!

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Customer Service Medical Health Etiquette 40

Service Untitled

FEBRUARY 17, 2010

You’ve probably already received training on how to deal with angry or difficult customers, but there are rare times when you have to tell a customer “No&# because what they are asking is beyond the scope of what you’re capable of doing. Oftentimes, you’ll come up with reoccurring problems that need to be addressed.

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Customer Service Etiquette 2010 Social Media 40

Service Untitled

OCTOBER 21, 2009

More customer-centric organizations tend to favor lower call abandonment rates (fewer people hang up, more people talk to employees). A support organization that is efficiently staffed, can usually decrease their abandonment rates quite drastically. email, web, etc.). I would also separate IVR disconnects from abandonment rate.

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Customer Service Phones Promotion AT&T 40

Service Untitled

JULY 15, 2009

The time from first meeting to implementation was about a week and we’ve continued to follow up since then to tweak things further, but overall, this schedule and general procedure for making changes tends to be effective within support organizations. No related posts to display.

Customer Service 40

Customer Service Agenda Etiquette 2006 40

Service Untitled

JUNE 24, 2010

We invest a lot of resources into employee training and offer several seminar programs and consultations for our customers. However, we work hard with our retail partners on training their staff or providing in-store tools that help in guiding customers. Customer service must go above and beyond what the end-user might expect.

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Interviewing Customer Service 2010 Etiquette 40

Service Untitled

NOVEMBER 28, 2012

She heads up the company’s executive training program, The Ritz-Carlton Leadership Center. ” Why is this important to customer service success and how do you train employees to recognize and act on unexpressed needs? The Gallup organization sends out a survey to 38 percent of guests that stayed the month before.

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Customer Service Training 2012 Interviewing 40

Success

MARCH 4, 2024

She takes the reader on a tour of the emotional lives of high achievers, those who procrastinate and those who don’t, and surveys the current science on motivation. Brave New Work: Are You Ready to Reinvent Your Organization? Excuse Me: The Survival Guide to Modern Business Etiquette By Rosanne J. This is a huge miscalculation.

UPS 288

UPS Social Media Etiquette Health 288

Service Untitled

MARCH 26, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer focus development Cheryl March 26, 2010 Customer Service , Hiring & Training , Proactive , Service Untitled 3 Comments Customer focus is more than just adding directions to your company’s mission statement or sending everyone to training.

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Customer Service Training Etiquette 2010 40