article thumbnail

State of the Administrative Profession

Office Dynamics

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Years ago, we used to deal with office organization,” she explained, “but now we have ‘Optimizing Space & Time’ because of all the technology coming straight at us on a continual basis.”. “As Young Generation. How sad is that?”

article thumbnail

State of the Administrative Profession

Office Dynamics

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Years ago, we used to deal with office organization,” she explained, “but now we have ‘Optimizing Space & Time’ because of all the technology coming straight at us on a continual basis.”. “As Young Generation. How sad is that?”

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Professionals typically progress and work their way through the organization to build experience. We retired traditional call center metrics to focus on the voice of the customer – what we call “Recommend to a Friend” has become a primary metric for our customer care professional performance so is tied to their incentive pay now.