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SEPTEMBER 3, 2010

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

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JULY 15, 2010

The book starts out like a regular retail sales training book, but highlights some great ideas. It is divided into eight chapters beginning with the financial and physical aspects of retail stores, and honesty in on employee hiring, training, building, and coaching. The woman was retired, on a fixed income and now had a new puppy.

Customer Service 40

Customer Service Interviewing Training Expenses 40

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FEBRUARY 19, 2010

Better trained employees take a personal interest in the business and the customers. “The stock sharing and the retirement plan is great.&# If for any reason your purchase does not give you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request.&#

Customer Service 40

Customer Service Purchasing Etiquette 2010 40