Etiquette Interviewing Reference Survey 
Service Untitled
SEPTEMBER 23, 2010
Good customers refer new customers, but everyone likes freebies. On a recent assignment, I did an interview with a well-known trainer on NBC’s The Biggest Loser. Especially interesting to readers are customer comments and suggestions, and here presents the opportunity to create customer loyalty.
Service Untitled
MAY 26, 2010
Typically, it’s in reference to how the attitudes of company leaders determine the attitudes of that company’s staff members. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Service Untitled
NOVEMBER 6, 2009
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Escalations and You Douglas November 06, 2009 Behind the Scenes , Customer Service 1 Comment Many customer service managers (especially in small to mid-size businesses) spend quite a bit of time handling something I always refer to as “escalations&#.
Service Untitled
MAY 20, 2010
Become an advocate for the patient and refer the patient to helpful resources. Of course, Customer satisfaction surveys I used to dabble in some online survey groups to. Do not get defensive if the patient shows anger. Listen to their story and acknowledge the difficulty of the situation. Show empathy. At a local.
Service Untitled
OCTOBER 25, 2010
A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. When someone from the company is listening, angry customers can be immediately identified and referred to a customer service agent who can act upon negative comments and avoid potential damage.
Service Untitled
JANUARY 29, 2010
He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies. He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals.
Service Untitled
AUGUST 30, 2010
Her first strategy was to refer customers and contacts to a website, and there she introduced her knowledge base. Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do?
Expert insights. Personalized for you.
40 
Let's personalize your content