Etiquette Interviewing Networking Survey 
Service Untitled
AUGUST 26, 2010
This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?
Service Untitled
OCTOBER 28, 2010
Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00
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Service Untitled
AUGUST 12, 2010
Using the time-honored tenet of it being easier to keep an old customer than to find a new one, companies need to concentrate on customer user groups, periodic surveys, social networking, blogging, and above all – customer service. Customers always have to think you care, and customers want you to make them feel good.
Service Untitled
JUNE 11, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Airlines customer satisfaction showing improvement Cheryl June 11, 2010 Customer Service , Specific Companies , Surveys No Comments Airlines continue to test our patience and tolerance with new fees. Next year’s surveys should be even more interesting.
Service Untitled
MARCH 12, 2010
The Consumer Reports 2010 Car Brand Survey shows Toyota only down by 10% with Honda now in the lead. Depending on which survey you read, it is difficult to discern if Chevrolet and Ford have surpassed Toyota or still lag behind in sales.
Service Untitled
OCTOBER 25, 2010
A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. Networking. When companies are not aware of the positive and negative, can it be perceived by customers and clients that the company or service just doesn’t care enough to answer?
Service Untitled
JUNE 30, 2010
Networking. At a local. Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Maximizing Social Media: Part 2 of 2 To see part one of this series, click here. Are you really listening? Have you ever been in a conversation with someone, and. You can follow any responses to this entry through the RSS 2.0
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