Remove Etiquette Remove Facebook Remove Phones Remove Survey
article thumbnail

Service Untitled» Blog Archive » Customer feedback gets personal

Service Untitled

Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00

article thumbnail

Service Untitled» Blog Archive » Customer service procedures and.

Service Untitled

You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan. Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Consider using social media the same way. At a local. Networking.

article thumbnail

Service Untitled» Blog Archive » Interview with John Falcone of.

Service Untitled

Additionally, we have a knowledgeable crew of product specialists that answer end user’s questions via phone or e-mail, and advise our customers on the best product to use or how to set up their products. Facebook and Twitter are two examples. We are pretty accessible via the phone or e-mail. Possibly Related Posts: John R.