On The Job
FEBRUARY 6, 2013
Gobbling away on the chips is not only distracting with your bag-rustling and your crunching but is seen as a breach of office etiquette. says Vicky Oliver , author of 301 Smart Answers to Tough Business Etiquette Questions. While you may wonder why the colleague acted in such a way, it's clear to those sitting around you.
Service Untitled
JULY 30, 2010
All it took was my phone number and email address, and I would earn money back on all of my purchases. They know I am choosing Petco over the grocery store for my dog supplies now, and with the money back program, horse supplies are less expensive, easier to find in the store, and more convenient to shop. Why does Petco do it?
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Musings of a High-Level Executive Assistant
SEPTEMBER 27, 2010
It would be good to make the choices inexpensive, medium, or very expensive or whatever spread of variety is possible. Money/gifts contributions etiquette. Answer the phone so the caller only needs to say yes or no. If you need to interrupt your boss in an important meeting or when they are on the phone, pass them a note.
Service Untitled
MAY 23, 2011
My initial impression most likely will be affected by the friendliness and kindness of the customer service agent; whether it is my first experience on the phone, by email, or in person. Today when I scheduled new Internet, phone, and television service, the customer service agent started with the most expensive package Comcast offered.
Service Untitled
OCTOBER 6, 2010
Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person. Take for instance the example of a title closing company here in South Florida. Maybe it’s time for a bit of attitude adjustment?
Laughing all the Way to Work
JULY 16, 2010
Make sure that tasks directly associated with clients come first, consider the financial impact of a project and its completion date on the company, don’t let deadlines control the priority list (expense reports can wait when there are more important tasks), and consider cause and effect (do A to enable B, which accomplishes C).
Laughing all the Way to Work
DECEMBER 5, 2009
I have a network of assistants that I call friends, although some are just phone colleagues, but we help each other. If you know what works best for you and if your job is 80/20 on what you like then you can put up with the small stuff like filing and filling out expense forms. GET TO KNOW YOUR CO-WORKERS. We are not an island.
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