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Zooming In On Engagement: How Turning Off Your Camera Can Hurt Your Career

Allwork

In a recent Korn Ferry report, it gave the example of an employee who made the decision to turn off her camera during online team meetings — despite active participation — and how that was seen as a lack of engagement by her boss. Do the workers that engage more receive more promotions?

Promotion 290
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Why it Pays to Be More Popular at Work

On The Job

While being unpopular in school may not have mattered to you, being unpopular at work can mean you earn less money, aren’t considered for promotions and may be thought of only when the company is putting together a layoff list. For example, “You look sexy in that sweater” isn’t (read more here )' Think about: Listening better.

Etiquette 100
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Service Untitled» Blog Archive » Quality vs. quantity in customer.

Service Untitled

In an example of the correlation between quality and quantity is an interesting story of a customer service representative who is very detailed oriented, amazing with customers, and received outstanding reviews from managers as well as customers, however she performed low in quantity; she spent too much time on each call.

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Service Untitled» Blog Archive » Excellent customer service.

Service Untitled

He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies. Service Untitled The blog about customer service and the customer service experience.

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Service Untitled» Blog Archive » Use concierge mindset for.

Service Untitled

Take the example of an employee stocking the shelves at a local hardware store. Instead of ever saying no, a business should always be able to present options or alternatives, but in order to encourage employees to perform in such positive ways as the above examples, the company has to empower employees and coach them in positive ways.

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

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Service Untitled» Blog Archive » Internal customer service counts too

Service Untitled

For example, in Florida insurance companies were no longer writing flood insurance policies. That is the recipe for disaster and breaks down the information and trust chain within the company. Practice proactive information sharing. Send important information out before employees or representatives need it. Imagine that?