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Consumer Reports’ naughty and nice list for holiday shoppers

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On Monday, Consumer Reports published its first Naughty and Nice Holiday List. The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Anything can be returned anytime for any reason. -

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Customer services rate customer service

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The STELLA service independently rates customer service using such criteria as the effectiveness of navigating a site, conduct usability tests, ordering, returning, sales interactions, phone, email, and even live chat. For instance, STELLA breaks down how long it takes to reach customer service agents.