Service Untitled
AUGUST 27, 2010
The process-focused organization will research delivery lead times, on time delivery from their suppliers, and their relationships with other companies. If an improved quality and time of delivery can be implemented with suppliers, ultimately the customer will have less wait time between the time of the order and the delivery.
Service Untitled
SEPTEMBER 8, 2010
Top companies recognize how this tremendous force can bring customer satisfaction, able suppliers to productively be in involved in the company’s best interest, and consequently mean profitability as all the cogs operate in a synchronized manner. From the top senior levels, management is obligated to show they care about employees.
Service Untitled
OCTOBER 22, 2010
Companies need to fix the problem, fire suppliers, establish new procedures, hire new personnel, and communicate to the world that this will never happen again. According to Stephen Fink’s book entitled Crisis Management , the company regained 98 percent of its market share it had before the Tylenol deaths.
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