Service Untitled
JULY 7, 2010
Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond. The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%.
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APRIL 2, 2010
Other improvements suggested by the groups included a separate vitamin department, picture center with digital user-friendly equipment, self-service kiosks and stools, and a drive through pharmacy. Online shopping has been partnered with drugstore.com to provide more pharmacy service at all different times.
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SEPTEMBER 17, 2010
Brookes also plans to equip 65 stores with 4,000 touch screen registers. The $100 million will be used to increase in-store staff by 10% annually over the next four years. In the last few years, Meyer Department Stores have taken heavy criticism about their lack of customer service.
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