Success

NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. And with online reviews so common at Google and Yelp, a “best practices” policy will do more than increase customer retention. Offer sales, discounts and gifts as surprise perks.

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Service Untitled

NOVEMBER 22, 2011

Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. The same kind of question arises when an organization charges less for a product online than if you actually walked into the store?

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Men With Pens

JANUARY 10, 2010

I guess it depends on the circumstances and size/importance of the purchase. Keep in mind that the article discusses the initial conditions required to be in place for a first-time purchase. Liking the author doesn’t factor into that first purchase anywhere. Trust before like, in all initial purchases and sales.

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Men With Pens

NOVEMBER 22, 2009

MCE Holiday Gift Guide—for you, for customers, and for special people on your list Reply James ( @MenwithPens ) November 23, 2009 at 8:49 am Hey, no one can accuse of using the “buy now! Reply Kelly November 23, 2009 at 7:37 am That’s good. I just told my friends who write for the web not to buy it. EVERYTHING’s changed!

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Men With Pens

MARCH 9, 2010

Annabel – There were three online purchases I was about to make this week – and didn’t – because I couldn’t, for lack of proper technology and PayPal integration. I don’t have the gift of expression like the blog/comment posters here. Looks like you’re gifted, too. URL please?

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Men With Pens

JANUARY 3, 2010

I feel the gift of speech need to be leveraged. Solomon – I feel that being able to discuss, talk and look at all sides of the coin is a gift, and yet so many people ignore the opportunity to ask questions, go deeper and learn more. That would make it the norm, the expected… would there still be resistence to purchase?

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Men With Pens

DECEMBER 1, 2009

A “pirated&# CD is not a lost sale, really – the pirate would never have purchased the music in the first place. But it also painted anyone who purchased blank media as a sort of “criminal&# , if you think of it. But a free download from your web site converted into a real sale, is a found sale. 6 weeks 2 days.

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