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Raise your hand if you like automated phone message systems…

ProAssisting Blog

MARCH 18, 2010

I know that they ask for this information—account numbers, PINS, last 4 digits of your social security number—so that the representative has your account or profile pulled up when they take your call but based on my experience 98% of the time, I have to repeat that information to them anyway… just ridiculous.

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Phones 2009 2010 Facebook 500
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Why Shoppers Choose to Use Chat Features

Small Business CEO

DECEMBER 14, 2012

Lauren Freeman, President of the e-tailing group (a niche e-commerce consultancy), published a white paper to share the findings of consumer rationale for using chat. Busy online shoppers embrace technology that saves them time; freeing them up to accomplish other things. Chat is like “good old-fashioned” customer service.

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