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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service.

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Pre Budget Report: Labour Darling Plays Class War Trump Card

The Small Business Blog

Pre Budget Report: Labour Darling Plays Class War Trump Card by Stefan Țpfer on Dec 09, 2009 In an unprecedented weak budget spiked with half truths, Mr Darling is trying to ignite a class war in the UK in an attempt to boost the Labour Party election prospects Рa dangerous game to play with our fragile economy at this time.

Budget 100
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Do You Convey Value?

Make or Break Moments

……The school district should tell us about its investments like corporations publish in their annual reports and we can become better investor partners in the Hudson City schools.&# Our customers want to know the “whys.&# All the more reason we need to strive to build a relationship with our customers.

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The Evolution of CRM

Productivity Bits

These are generally focused on sales activities, but also encompass other critical business functions such as customer service, marketing and technical support. CRM can improve the quality of service delivered to customers, by managing all their queries, complaints, feedback and testimonials in one place.

Suppliers 100
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Decline of Small Business Sector in the UK! | THE SMALL BUSINESS BLOG

The Small Business Blog

by Stefan Töpfer on Jan 14, 2008 In a report, due to be published next month, from the European School of Management – ESM , it is reported that there has been a marked decline in small business activity in the the UK under Gordon Brown. Decline of Small Business Sector in the UK! I’m allowed to dream, aren’t I?

2008 100
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Worsening Access To Finance For UK Small Business

The Small Business Blog

Today the British Chamber of Commerce announced in its latest monthly report that: 33% of companies said access to finance was more difficult over the last three months, is is up 13% on the previous quarter; 3% reported improved access to finance – a drop from 6% a quarter ago. Digg Furl Netscape Yahoo!

Finance 100
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Small Business World News Round-up - 2009/11/17

The Small Business Blog

As Jeff Glor reports, many small businesses aren’t offering paid sick days, so they must keep germs to a minimum. WinWeb’s UK Customers Can Save With MasterCard Business Savings : The credit card organisation MasterCard and Winweb have joined forces and bring a 10% saving to all WinWeb customers.

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