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Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)

Tips From T. Marie

JANUARY 20, 2015

I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service.

Customer Service 100
Customer Service Verizon Phones Expenses 100
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Motorola CLIQ Review - Part 1

The Marq

DECEMBER 17, 2009

My point of reference is the Blackberry Pearl Flip, model 8220. If you’re listening AT&T and Verizon, you may want to take note that you lost my business. Keep in mind, the whole process took me about a week, with three visits to the T-Mobile store and a couple of calls to T-Mobile customer service to decide on a new plan.

Keyboards 40
Keyboards Verizon 2009 Expenses 40
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