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What Are 5 Components of Emotional Intelligence & How Do They Shape Your Future?

Success

Consider, for instance, an entrepreneur who has a great relationship with an essential supplier. The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. After a stressful day for this entrepreneur, one particular customer service representative behaves rudely.

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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

The agent pays to put them up in a luxury condo overnight, covers the change fees on their flights, and sells them a home the next day. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S.

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Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. But, what makes good customer service? keep it up.

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Customer Service Hell

Catch Friday

There's something electrifying about a shocking experience I had today when I decided to pay EDF, an electric utility supplier in the UK - anyone would think that ringing to pay a bill would be so easily - but it's not - not at all! nous we are the world's biggest electricity company and we have - OMG they still haven't answered the phone.

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Ultimate travel itinerary

Practically Perfect PA

With Assist Travel coming up in September in London I wanted to share one of our most popular blogs with you – The Ultimate Travel Itinerary. A well organised travel itinerary is an essential service that assistants can provide for their managers. The airline emergency and customer service numbers.

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Getting Fired Up!

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Getting Fired Up! So, now it’s more important than ever to get your team fired up. If you want your staff to work harder then step it up a notch yourself. OnlineOffice: Overview Get the Flash Player to see this player. It is the only means.”

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Small Business World News Round-up - 2009/11/17

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Restructuring – a word used by BIG Business to lower cost, fire employees and squeeze suppliers. » « Previous Entries This entry was posted on Tuesday, November 17th, 2009 at 8:00 am and is filed under SME News Round-up.

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