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Introduction to Procedures: Usage, Terminology, and Tips for Getting Started

All Things Admin

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Policy – A rule or guideline set by your company that all employees are expected to follow. Everything is right there in your procedures manual!

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Artificial Intelligence at Work: How Office Professionals Can Build A.I. Skills for the Future

Eat Your Career

This is a full-day interactive virtual training program designed to help non-project managers understand the methodology to lead projects from concept to completion. The email should explain why this training is a valuable investment for my organization and the benefits I will receive from attending. You’re likely to be surprised!

Skills 130
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Answering Your Phone: Is it You or Memorex?

Make or Break Moments

Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person. What policies or procedures do you have in place for telephone answering? I especially like the idea of posting staff pictures to help customers connect.

Phones 100
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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well.

Gifts 279
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High Performers Versus Low Performers - 7 Ways to Tell the Difference

Stephanie LH Calahan

Adheres to policies, procedures, and regulations in a way that positively contributes to the achievement of team, office, and organization goals 6. She trains, consults, and publishes handbooks that contain phrases for discussing performance. Feel free, but please give me proper credit and let me know so that I can thank you!

Goals 100
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VA Industry Leaders: a conversation

Loosely Speaking

Today, almost 15 years later, I run a fulltime VA business that provides client services and support, a network for VAs with members in 15 countries, VA training and coaching, website hosting and maintenance, a blog that teaches about the industry and I also write books and speak at conferences and events.

2008 100
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Your three-step blast-away to avoid freelancer burnout | Men With Pens

Men With Pens

They work on projects, they do their own customer service, their own customer management, their marketing and networking, their project scheduling, admin and bookkeeping. Newsletters the same. I deleted well over fifty feeds and email newsletters and ended up with just six. They have to stay on top of everything.

2010 40