Customer Service Medical Reference Survey 
Success
MARCH 13, 2022
Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. The prospect is now a patient and has referred dozens of friends. Here’s an example: “Hi, I’m Jenny.
Service Untitled
JANUARY 7, 2014
Through a survey, the author determined that people (who don’t work in sales in the traditional sense) still spend 40% of their time engaged in non-sales selling such as persuading, influencing, and convincing others that don’t involve a purchase. Frames of reference are important. This is commonly called consultative selling.
Service Untitled
MAY 20, 2010
Service Untitled The blog about customer service and the customer service experience. Any customer service agent would find that behavior unacceptable. Become an advocate for the patient and refer the patient to helpful resources. Are you listening medical professionals? Show empathy.
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