Remove Customer Service Remove Management Remove Review Remove Suppliers
article thumbnail

What Are 5 Components of Emotional Intelligence & How Do They Shape Your Future?

Success

As noted by Harvard Business Review , individuals with inherently high emotional intelligence may exhibit lower levels of creativity and tendencies toward risk aversion—in other words, an overall disinclination to “ruffle other people’s feathers” even when bold changes or innovations are necessary.

article thumbnail

Book Review: Duct Tape Marketing by John Jantsch | THE SMALL.

The Small Business Blog

WinWeb – Your Office Online Simply the best way to manage your small business! Book Review: Duct Tape Marketing by John Jantsch by Stefan Töpfer on Nov 02, 2007 You know when you read something and you think “ I knew that! &# or “ Why didn’t I think of that before? External Links External Links SynergyOne.co.uk

2007 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Don't Underestimate The Importance Of Time Management

The Small Business Blog

WinWeb – Your Office Online Simply the best way to manage your small business! Don’t Underestimate The Importance Of Time Management by Stefan Töpfer on Mar 31, 2010 I’m sure everyone has had days, weeks, months or even years of feeling snowed under with work, stressed and like they have little time for family or friends.

article thumbnail

Improve the quality of customer experiences

Service Untitled

According to Strativity Group Customer Experience Management, which provides customer experience services, a recent Sydney, Australia study found 48 percent of executives increasing their investments in customer experience over the past three years by at least ten percent. Encourage employees to participate.

article thumbnail

Service Untitled» Blog Archive » The benefits of a process-focused.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The successful company focuses on its customers, and in order to do that, leadership has to be involved and focused on improving employees and all business processes. A customer calls in with an order.

article thumbnail

Service Untitled» Blog Archive » Employee engagement is a force.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. From the top senior levels, management is obligated to show they care about employees. Employees are concerned with customer losses, layoffs, employee turnovers, and the extra work that has resulted from under-staffing.

article thumbnail

Small Business World News Round-up - 2009/11/17

The Small Business Blog

WinWeb – Your Office Online Simply the best way to manage your small business! Intuit Money Manager set to make India debut : Earlier this year, in March, Intuit Inc. Restructuring – a word used by BIG Business to lower cost, fire employees and squeeze suppliers. External Links External Links SynergyOne.co.uk

2009 100