Remove Customer Service Remove Legal Remove Policies Remove Time Zones

Leading and Working with a Multi-VA Team

Denise Aday

I do so because a) I like the transparency and ability for clients to see exactly what they’re paying for and b) it’s actually a service item. We juggle quite a lot for our clients and process a high volume of communication, so this is a billable service unto itself that doesn’t belong in overhead. However, now that some of my team is working directly with my clients, I am absorbing most of my own project management time so that clients aren’t double-billed.

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