Make or Break Moments

APRIL 14, 2010

This regional economic development trade summit is the brain child of Rita Singh from Miraj International. Here is a PDF of the marketing materials for the conference. The keynote address will be given by Ms. Almas Jiwani , President of United National Fund for Women, Ontario Canada. For more information visit SA-consulting group.

Customer Service 100

Customer Service 2010 2009 2008 100

Small Business CEO

JANUARY 25, 2010

If your customer is comparing you to other vendors of your type, they may be unhappy with your service and are starting to shop. If you manage an internal support organization like Information Technology, Human Resources or Finance, re-visit your internal benchmarks. Allow employees to update their information online.

Credit Card 40

Credit Card Customer Service PDF Phones 40

Small Business CEO

MAY 5, 2010

Have you reduced employee counts and canceled or delayed capital projects? Do you lack the bench strength and infrastructure to support significant customer and revenue growth? Others enter the data into payroll, into project tracking systems and then again into client billing systems. A lab order is faxed in.

Fax 40

Fax Payroll PDF Negotiating 40

Small Business CEO

JULY 6, 2011

Horrendous customer service created productivity issues. Your IT strategy, including project prioritization, should be driven from your business strategy. If a project does not support your business strategy, why are you spending money and resources on it? Do they focus on project prioritization and execution?

Purchasing 40

Purchasing PDF Negotiating Equipment 40

Small Business CEO

DECEMBER 15, 2009

Some examples: Customer service calls need to record details about the call and any follow up. Normally, customer service reps have several applications they need to switch between. Instead, for example, a resolution of “request service&# can automatically create a ticket in the maintenance system.

Expenses 40

Expenses Equipment Payroll Customer Service 40