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Three Tips - Preparing for Economic Recovery

Small Business CEO

New requests get faxed then emailed to customer service which then inputs the information into the appropriate system, whether that be policy changes into policy administration, benefits questions into follow up logs or new claims into the claims system. Identify contracts and negotiate rates before they automatically renew.

Fax 40
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Expectations For Your Outsourcer to Reduce Your Risk

Small Business CEO

One company outsourced its IT, negotiating excellent rates. Horrendous customer service created productivity issues. To minimize your risk, make sure someone with IT experience and availability is charged with managing them, whether it be an internal executive or a retained CIO.