Remove Customer Service Remove Holidays Remove Policies Remove Price
article thumbnail

Has the holiday shopping season started off with quality customer service?

Service Untitled

Hardly sounds like much customer service was going on. Dozens of surveys state that customers will pay more for a better customer service experience. But even though the sales were huge, the shoppers all agreed on what they look for in outstanding customer service. photo credit: Hotcouponworld.com.

article thumbnail

Is your customer service “naughty” or “nice?”

Service Untitled

Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. It seems the company could be shooting itself in the foot when charging more at the mall. photo credit: kholkute.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Consumer Reports’ naughty and nice list for holiday shoppers

Service Untitled

On Monday, Consumer Reports published its first Naughty and Nice Holiday List. The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Anything can be returned anytime for any reason. -

article thumbnail

What do re-stocking fees say about a retailer?

Service Untitled

Christmas is the time for good will toward shoppers, and with that in mind, Target, Wal-Mart, and Best Buy have dropped their re-stocking fees to boost customer service. Other stores, in an effort to boost customer loyalty offer generous return policies.

article thumbnail

Service Untitled» Blog Archive » Spirit Airlines' customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. The charges will begin August 1st.

article thumbnail

Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

To just do a standard installation of an existing ‘premium’ theme template with a couple of colour changes they charged the same price as Men With Pens do for their full design option. That price for someone with your experience guiding the site setup would be great. Iain Broome´s last blog.

2010 40