Success
SEPTEMBER 19, 2023
Consider, for instance, an entrepreneur who has a great relationship with an essential supplier. The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. After a stressful day for this entrepreneur, one particular customer service representative behaves rudely.
The Small Business Blog
MARCH 23, 2010
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers.
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Success
OCTOBER 19, 2021
Many times, I have worked with clients who routinely tweaked and updated mission statements to reflect changing staff or fleeting goals. For instance, a pet food supplier would be a candidate for Emma to avoid as she may one day expand into pet foods. That scalability is critical here. Systematize, standardize and automate.
Productivity Bits
OCTOBER 28, 2011
These are generally focused on sales activities, but also encompass other critical business functions such as customer service, marketing and technical support. Now the fresher approach is: “what exactly do our customers need and how can we fulfill that need?” Photo Courtesy Of Hayley Vallejo.
The Small Business Blog
NOVEMBER 17, 2009
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." If the supplier knows you are ready to buy for the right price they will cut you a deal. Promise to buy from one supplier for better payment terms, like 60 or 90 days.
The Small Business Blog
AUGUST 24, 2007
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Firstly there is the extended payment term, of 60, 90 and 180 days – see if your supplier will allow any of those terms. This is like a 24% p.a.
The Small Business Blog
AUGUST 24, 2007
6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Firstly there is the extended payment term, of 60, 90 and 180 days – see if your supplier will allow any of those terms. This is like a 24% p.a.
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