Remove Customer Service Remove Gifts Remove Interviewing Remove Survey
article thumbnail

Building respect as part of your company culture

Service Untitled

Out of the top industries which include airlines, banks, cell phone services, credit cards, hotels, insurance firms, internet providers, investment companies, medical insurance, and retailers, consumers ultimately choose good customer service over low prices. Customers deserve respect even if they are wrong.

article thumbnail

Service Untitled» Blog Archive » Mixing rewards and incentives eat.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. They need to motivate good customers to stay with them; instead of running off to the next pharmacy next month in order to benefit from that attractive offer of a $100 gift certificate. What about me? What about me?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Rewarding Volunteers

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Gift cards. Your volunteers might appreciate gift cards either for your services or for other services/products (i. a nice gift card to a national restaurant chain). Write them thank you letters.

article thumbnail

Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers. At a local.

article thumbnail

Service Untitled» Blog Archive » Advantages of using customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Customer loyalty programs are showing up everywhere. If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent.

article thumbnail

How to Launch (and Maintain) a Successful E-Commerce Business

Success

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Now you have a general idea of what you want to sell, so it’s time to get to know your ideal customer and what they want. Launch a survey. Set up interviews. Don’t try to guess.

article thumbnail

Guest Post: Ritz-Carlton Customer Service Secrets

Service Untitled

Recently, I sat down with Ritz-Carlton Vice President Diana Oreck to see if she could share any more secrets to the company’s customer service super sauce. Here is what she had to say: The answers in this article have been modified from the original transcript of Diana Oreck’s interview with Software Advice.