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BYOD Improves Customer Service Workflow

Office Dynamics

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold. These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device."

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Of car dealerships and customer service

Service Untitled

Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.

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Top 10 Small Business Trends for 2015

Small Business Labs

  Cloud Automation tools are simplifying a wide range of traditional small business applications such as accounting, payroll, inventory management, HR and benefits administration, etc.  While legislation allowing this form of equity financing remains stalled at a national level, about a dozen states now allow equity crowdfunding.

2015 100
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Non Core Tasks That Are Usually Passed On To Outsourcing Services

Catch Friday

The usual non core tasks outsourced are the following: Customer Service - Customers are very important but in house staffs just don’t have the luxury of time to attend to all the customers’ needs. But this doesn’t change the fact that customers need to be attended to. Their concerns will be attended to.

Finance 40
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Top 5 Tips for Training Employees on a Budget

The Small Business Blog

WinWeb – Your Office Online Simply the best way to manage your small business! Many equipment manufacturers offer free training to companies that purchase their products. If you have close links with customers that have a standardised training routine already in place, consider working with them to train your employees also.

Budget 100
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Introducing the SUCCESS 125

Success

She has more than 20 years experience in business, healthcare and education with master’s degrees in Health Services Administration, Education, and Human Organizational Systems. She is also a national speaker focused on elevating customer service and has a multi-year partnership with the NBA as proud NBA sponsors of the Orlando Magic.

Mentoring 313
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Small Business World News Round-up – 2009/12/15

The Small Business Blog

WinWeb – Your Office Online Simply the best way to manage your small business! A recent survey of small-business owners or managers by American Express’ small-business division shows that fewer of them are planning to give gifts or cash. External Links External Links SynergyOne.co.uk

2009 100