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Better banking customer service please

Service Untitled

Except for well-paid banking executives, I doubt there are many people who would not agree that banks need to improve their customer service skills. While everyone will agree the objectives of any business are to make a profit and satisfy customers, the first aim needs the second aim to achieve results. Last year, 2.87

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Top 5 Tips for Training Employees on a Budget

The Small Business Blog

Top 5 Tips for Training Employees on a Budget by Stefan Töpfer on Mar 29, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Many equipment manufacturers offer free training to companies that purchase their products. Don’t overlook the usefulness of this.

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5 tips for Sourcing Employee Training for Small Businesses

The Small Business Blog

5 tips for Sourcing Employee Training for Small Businesses by Stefan Țpfer on Nov 09, 2009 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Contact local development agencies Рsome may offer training programs Hire local teachers or consultants to run short training schedules.

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E-Receipts vs. Paper Receipts

Eco-Office Gals

Costs associated with issuing and filing paper receipts is driving the conversion to e-receipts. That can result in uncomfortable customer transactions as people grow impatient with slow service or perceived lack of efficiency. E-receipts solve these and other customer service problems.

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Small Business World News Round-up - 2009/11/03

The Small Business Blog

Small Businesses Faces Sharp Rise in Cost of Health Care : As Congress nears votes on legislation that would overhaul the health care system, many small businesses say they are facing the steepest rise in insurance premiums they have seen in recent years. You can follow any responses to this entry through the RSS 2.0

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Top 5 Sales Tips for Small Business

The Small Business Blog

They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.

2007 100
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Five Barriers to Improving Employee Engagement

Energage

Many look to formal training, investing large budgets and hundreds of people-hours into instructor-led classes. Still, formal training is less important than gaining the commitment of managers to adopt a mind shift. Managers will only benefit from formal training if they are first committed to investing time in their people.

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