Customer Service FAQ Phones Social Media 
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers. Keep it personal Don’t make the customer work Foster Relationships Go Above and Beyond Be enthusiastic Be helpful without being annoying (good one!)
Success
JUNE 30, 2021
You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly. Your website, social media or app likely serve as your potential customer’s first experience with your business. 10% detractors subtracted from 40% promoters yields an NPS of 30.
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Men With Pens
JANUARY 10, 2010
Every business owner should put all his energy into social media and making sure people like him. He buys courses in how to use social media because he thinks clients must like him. Reply dave ( @consumersrate ) January 11, 2010 at 4:50 pm I think customers need to trust in you and like you to buy from you.
Men With Pens
MAY 19, 2010
They work on projects, they do their own customer service, their own customer management, their marketing and networking, their project scheduling, admin and bookkeeping. Turn off the phone while working and don’t answer every call. Limit your social media activity and try not to be omnipresent all the time.
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