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Customer surveys can make a difference in business

Service Untitled

No matter how sophisticated a business owner thinks he might be, there is always the need to focus on “key issues&# related to overall customer satisfaction and thus – customer loyalty. Feel free to use a few open-ended questions and ask customers what your company could do to earn the highest rating.

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Customer satisfaction getting worse among large retailers

Service Untitled

This cuts down on the overhead; no more expensive medical or life insurance coverage required, pensions, paid holidays or high salaries. Replaced by minimum wage earners who have little expertise as compared to the wealth of knowledge now forced to retire or face unemployment lines, customer service equally takes a nose dive.

Salary 40
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article thumbnail

Customer satisfaction getting worse among large retailers

Service Untitled

This cuts down on the overhead; no more expensive medical or life insurance coverage required, pensions, paid holidays or high salaries. Replaced by minimum wage earners who have little expertise as compared to the wealth of knowledge now forced to retire or face unemployment lines, customer service equally takes a nose dive.

Salary 40
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Service Untitled» Blog Archive » Book Review: The Retail Doctor's.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The woman was retired, on a fixed income and now had a new puppy. Less expensive products were offered, but Jane kept coming back to her original choice, and just wanted to think about it. David Copperfield.