Customer Service Etiquette Phones Social Media 
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JULY 15, 2011
Now the average customer can get immediate gratification; no phone calls to the organization to find out the CEO’s name and no waiting weeks for a response as the letter snakes itself around various departments looking for a solution. Social media, namely Facebook and Twitter get unhappy customers attention.
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JUNE 30, 2010
Service Untitled The blog about customer service and the customer service experience. Consider using social media the same way. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner.
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JUNE 29, 2011
Front-line customer service representatives impact our everyday lives. Why then, are service people often treated as among the lowest paid in many organizations? Why then, are service people often treated as among the lowest paid in many organizations? photo credit: CUS Visual Media Team.
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MARCH 22, 2010
Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Possibly Related Posts: L.L.Bean ranks #1 in customer service L.L. Inventory tracking. At a local.
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OCTOBER 25, 2010
Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.
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OCTOBER 7, 2010
Service Untitled The blog about customer service and the customer service experience. After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling.
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JULY 7, 2010
Service Untitled The blog about customer service and the customer service experience. Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers. At a local.
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