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Service Untitled» Blog Archive » Customer service procedures and.

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Service Untitled The blog about customer service and the customer service experience. You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way. Remember train, train, train. At a local.

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Interview with Rob Siefker of Zappos – Part 4 of 4

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They know how they’re doing with their service level goals, their attendance, what other types of skill set goals they have. But in terms of pursuing skill sets, some employees don’t want to pursue skill sets after a while. They’re still mentors. You know people learn new skill sets so they change shifts.