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How emotional intelligence can help the customer experience

Service Untitled

When I needed to rebook my flight because my traveling companion became ill, I needed the help immediately. Therefore when hiring customer service representatives, the ability to respond appropriately makes the difference between acceptable and exceptional. Can we increase customer loyalty?

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Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.

Laughing all the Way to Work

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc.

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