Service Untitled

NOVEMBER 28, 2012

So much so, Apple uses the luxury hospitality brand as a model for its owner customer support traditions. Part of their success can be credited to one simple mantra – “Radar On – Antenna Up.” This means seeking out the customers unanticipated and unvoiced needs. It’s not robotic, it’s not scripted.

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Customer Service Training 2012 Interviewing 40

Step It Up VA Coaching

OCTOBER 25, 2012

And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service. And email etiquette is a big deal, so always use complete sentences, etc., and proof your email before you send it. Invest yourself in your client’s business.

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Customer Service Gifts Purchasing Etiquette 100

Service Untitled

OCTOBER 15, 2010

Service Untitled The blog about customer service and the customer service experience. Now as an established customer of Gap who commonly spends hundreds of dollars on casual wear for my family, but instead uses American Express as my chosen credit card, why isn’t the store rewarding my consistent spending?

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Credit Card Customer Service Purchasing Gifts 40

Service Untitled

APRIL 28, 2009

Service Untitled The blog about customer service and the customer service experience. Assuming you have such a community in place at your company, how do you reward the volunteers who donate their time and expertise to help your customers and provide feedback to your company? They might take you up on it.)

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Credit Card Customer Service Gifts Etiquette 40

Service Untitled

JULY 7, 2010

Service Untitled The blog about customer service and the customer service experience. Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers.

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Credit Card Customer Service Postal Service FedEx 40

Service Untitled

JULY 30, 2010

Service Untitled The blog about customer service and the customer service experience. Customer loyalty programs are showing up everywhere. If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent.

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Customer Service Expenses Purchasing Etiquette 40

Service Untitled

MARCH 17, 2011

It helps me to build short and long-term customer engagement which in turn helps me to turn my customers into actual ambassadors for my services. Selling someone a home isn’t just about bringing up a three bedroom, two bath house with a garage and pool in Jupiter, Florida on my local multiple listing service.

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Purchasing Restaurants Gifts Finance 40