Small Business CEO

NOVEMBER 11, 2013

According to the Yankee Group survey, 61% of U.S. In a survey of 3,900 retailers, it was found that 35% are already offering digital receipts. And since the data is stored and updated in the cloud, retailers can access information using several devices from just about anywhere, as long as they have an internet connection.

Credit Card 40

Credit Card Purchasing Google AT&T 40

Service Untitled

FEBRUARY 27, 2012

Now this is where surveys commonly get confusing. Surprisingly small banks and credit unions only lost 0.9 Of the 50 percent of customers surveyed who changed banks, they also claimed poor customer service then became the final straw that broke the camel’s back. percent of customers compared to 8.8

Customer Service 40

Customer Service Credit Card AT&T 2010 40

Small Business CEO

NOVEMBER 3, 2011

In today’s information age, too many small businesses are missing out on a golden opportunity to reach out to both present and potential customers. Simply put, they’re avoiding using social media to attract and engage consumers, therefore dropping the ball when they could be scoring a touchdown.

Social Media 40

Social Media Credit Card Expenses Networking 40

Service Untitled

MARCH 2, 2010

Nearly every bank offers full services including checking, savings, loans, certificates of deposits, credit cards, brokerage services, etc. Their service quality and operational efficiency with improved data information services made my experience that much quicker. Enlightened consumers have an infinite amount of choices.

Credit Card 40

Credit Card Customer Service 2004 2008 40

Service Untitled

APRIL 22, 2013

As I call to cancel the order and ask to have a written confirmation on my credit card of the cancellation, I am told the company must first inform their vendor of my desire to cancel. Their return policy provides for an immediate credit to the original form of payment. Companies just need to learn to do it better.

Customer Service 40

Customer Service Credit Card Policies AT&T 40

Service Untitled

MARCH 15, 2010

In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America.

Credit Card 40

Credit Card Customer Service 2009 Travel 40

Service Untitled

SEPTEMBER 3, 2010

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Service Untitled

FEBRUARY 8, 2011

Besides the obvious, which is an attractive home page, meaningful information, special offers, and a highlighted area of the most popular items, why not focus on touch points – which are essentially the details that precipitate interaction or contact between your organization and your customer?

Customer Service 40

Customer Service Credit Card Phones Email 40

Service Untitled

APRIL 28, 2009

Possibly Related Posts: Credit cards offer extra customer service perks My new Nordstrom credit card came in the mail, and. Alternatively, a quick (personal) phone call from someone high up at the company can make a lasting impression as well. What do you do to reward your volunteers? What seems to go over really well?

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

Service Untitled

AUGUST 30, 2010

When Elizabeth is not able to participate on her forum, frequently there are other members who are more than happy to supply information to new members. She does use a moderator, but has rarely had to intervene. The software program has pre-written responses for repetitive questions.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Service Untitled

AUGUST 26, 2010

Part one includes an introduction to Doria and her background with American Express, a quick overview of the different service centers that American Express has around the country, and some information on how American Express hires and trains its customer service representatives (called Customer Care Professionals).

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Stephanie LH Calahan

DECEMBER 10, 2010

Once that is done, survey what is left and find the next easiest thing you can do. If he or she pressures you for more information, repeat the above statement several times, and then change the subject or excuse yourself. -- Think carefully before taking on something else. Be centered in your task. Contain Your Overwhelm.In

AT&T 100

AT&T Calendars Social Media Stress 100