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Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

If the customer is a high value consumer, a customer care professional may send out a Home Depot gift card. A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&#

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Building respect as part of your company culture

Service Untitled

Out of the top industries which include airlines, banks, cell phone services, credit cards, hotels, insurance firms, internet providers, investment companies, medical insurance, and retailers, consumers ultimately choose good customer service over low prices. Customers deserve respect even if they are wrong.

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Service Untitled» Blog Archive » Rewarding Volunteers

Service Untitled

Gift cards. Your volunteers might appreciate gift cards either for your services or for other services/products (i. a nice gift card to a national restaurant chain). Alternatively, a quick (personal) phone call from someone high up at the company can make a lasting impression as well. And not so well?)

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Small Business World News Round-up – 2009/12/15

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk A recent survey of small-business owners or managers by American Express’ small-business division shows that fewer of them are planning to give gifts or cash. OnlineOffice: Overview Get the Flash Player to see this player.

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106 Thoughts on Overcoming Overwhelm in a Freaked-Out World

Stephanie LH Calahan

Use the notebook for everything you want to keep track of: to do lists, grocery lists, client meetings, phone calls, dreams and goals. Pick a half-dozen little items that can be completed in 5 minutes each or less (an email you need to send, a phone call to make, something to look up on the internet.) a 6x9(ish) spiral notebook.

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