Service Untitled» Blog Archive » Interview with Doria Camaraza.
Service Untitled
SEPTEMBER 3, 2010
We retired traditional call center metrics to focus on the voice of the customer – what we call “Recommend to a Friend” has become a primary metric for our customer care professional performance so is tied to their incentive pay now. The messaging might say this particular customer travels extensively.
40 
Let's personalize your content