Service Untitled» Blog Archive » Interview with Doria Camaraza.
Service Untitled
SEPTEMBER 3, 2010
We retired traditional call center metrics to focus on the voice of the customer – what we call “Recommend to a Friend” has become a primary metric for our customer care professional performance so is tied to their incentive pay now. So it was a real cultural shift for us. You can follow any responses to this entry through the RSS 2.0
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