Service Untitled

OCTOBER 7, 2010

Powers and Associates award for highest customer satisfaction with credit cards companies and that speaks volumes. We’re not looking only at our competitors in the credit card industry. Social media is one of them and written commentary surveys are another listening post from each transaction.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Service Untitled

AUGUST 26, 2010

In my center, we primarily serve our Centurion and Platinum card members. We have some of our credit and collections team here that serves our high balance customers; we have the dispute process team so if a cardmember has a billing dispute with a merchant we serve them here in this center. Things like that?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Service Untitled

AUGUST 30, 2010

If a customer still needs further assistance, she can set up an online ticket, attach files, and credit card information, and feel confident all information has been sent confidentially and securely. The software program has pre-written responses for repetitive questions. Thanks for asking.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40