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‘WOW’ customer service has to be reliable and consistent

Service Untitled

With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.

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Service Untitled» Blog Archive » Customer perks for poor customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on.

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Small Business World News Round-up – 2009/12/01

The Small Business Blog

Business owners increasingly upset over credit card transaction fees : Card issuers contend their swipe charges don’t hurt and should remain the same. Each finalist will have 5 minutes to present their idea to our panel of judges for a chance to win £10,000 to invest in their business. — ST.

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Small Business World News Round-up - 2009/11/03

The Small Business Blog

Small business credit cards flourish as loans disappear : Want a loan for your business? That’s about all banks are going to offer — and the terms are much less favorable than traditional lines of credit. Halloween presents many business opportunities that a savvy entrepreneur won’t want to overlook.

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How to Launch (and Maintain) a Successful E-Commerce Business

Success

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Now you have a general idea of what you want to sell, so it’s time to get to know your ideal customer and what they want. Launch a survey. Talk to potential customers.