Remove Credit Card Remove Customer Service Remove Phones Remove Process
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Grow Your Business With These Eight Processes Every Business Should Have

Stephanie LH Calahan

No matter if you are a one-person show or you have a business that has many employees, unless you have business processes in place, you may find the business growing "out of control."  Make them too complex -- They over-engineer the processes and ultimately do not do them because it is too complex.

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Service with a snarl: What to look for and how to avoid it

Service Untitled

No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. The real payoff happens when we get to the front of the line or the representative answers the phone.

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How to Pick the Right CRM Software for Your Business

Small Business CEO

The software helps to organize all business processes by making sure every department is in line which the other. Companies use CRM software for many reasons: Organize your sales process to help a sales team win over new clients. Help manage existing client and customer relationships. Increase communication between departments.

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Are You Ordering From A Legitimate Website?

Small Business CEO

It’s turned into a fairly simple process – so much so, that more and more spammers find their way into the e-commerce world every day. Some good sellers may be in the process of a site redesign. Avoid “free” products that need your credit card information to get. Usually a phone number isn’t enough.

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Benchmarking Customer Expectations - What’s the Right Yardstick?

Small Business CEO

When you pay your doctor bill, do you compare that process against other doctors, or do you think about being able to pay your credit card bill online? Health care organizations get compared by consumers to their auto insurance company, their bank and their cell phone companies. Think about it. Make budgeting easier.

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling.

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.