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Is your customer service “naughty” or “nice?”

Service Untitled

Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. photo credit: kholkute. It seems the company could be shooting itself in the foot when charging more at the mall.

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Do consumers who spend more get better service?

Service Untitled

If 60% of customers tell their friends of a bad experience, 31% share their experiences on Facebook and other social media, and 20% write reviews, we definitely need a positive service recovery when our most sophisticated technology fails to remedy a customer’s displeasure.

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Small Business World News Round-up - 2009/11/10

The Small Business Blog

Organizations are working to help them size up. FPB and Accept Cards LTD help firms save money an merchant services : The FPB is helping small businesses cut adrift by the providers of credit card merchant services or struggling with the cost of processing card payments. — ST.

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Ep 243: Nicole Grinnell on Delegation and Unlocking Your Productivity Potential

LEADERASSISTANT.COM

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. All those traditional holiday things, go to the plaza, just walk through go through the park.

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