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How not to act when customer service fails miserably

Service Untitled

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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Getting back to the basics of effective customer service

Service Untitled

Read how easily they can be related to the core values of effective customer service: Habit number one calls for us to be proactive or to take the initiative to realize the decisions we make will ultimately determine the course of our businesses. Outstanding customer service calls for everyone to win.

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Service with a snarl: What to look for and how to avoid it

Service Untitled

No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. The real payoff happens when we get to the front of the line or the representative answers the phone.

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Winning customer loyalty

Service Untitled

Solomon also contends businesses need to perfect the ‘hello’ and ‘goodbye’ for customers, develop the customer service vocabulary, and work very diligently to hire the best personnel who will enhance their organizations, and not merely just answer the phone with stock replies, or pass a complaint on to another representative.

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. It’s a powerful way of servicing for us, and American Express continues to provide extraordinary care and service for our customers which hasn’t wavered for 160 years. It doesn’t matter who receives your call.

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Top 5 Tips on Building a 6 Month Cash Reserve

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk An unexpected problem which requires your immediate attention and of course money could arise at any time so you won’t be able to put in practice these tips. OnlineOffice: Overview Get the Flash Player to see this player. Thank you so much for sharing.

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44 Ways to Kick-Start Your New Year

Success

Call one of your children on the phone. Cut up credit cards. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg. Look for low-sodium options at the grocery such as bread, deli items and, of course, fresh produce. Spend an hour with your spouse.

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