Customers Rock!

JANUARY 24, 2012

In order to answer this question, one must consider the true cost of managing a social media program. What are the costs? In order to consider calculating ROI, one must understand the costs involved with social media. Other costs are not quite as obvious. The other side of the coin from revenue is cost savings.

Social Media 100

Social Media Verizon Customer Service 2012 100

Worxbee

MARCH 22, 2021

They can lower their costs, for example, by not needing as much office space. This Build Remote article reveals a list of companies that are sticking with remote work, with big names such as Twitter, JP Morgan, Verizon, and Deloitte among them. . Time to re-think assistant roles. For others, it’s the social aspect.

Verizon 52

Verizon Environment Skills Resume 52

Service Untitled

JANUARY 17, 2011

Stressed employees have poor self-esteem and are absent more often which leads to higher medical and legal costs. Still it seems to be even more appalling when customer service agents lose their professionalism and both embarrass and cost any company the loss of reputation and business by such outrageous behavior.

Customer Service 40

Customer Service AT&T Self Esteem Verizon 40