Cost Customer Service FAQ Mentoring 
Men With Pens
JUNE 27, 2010
It only takes a few seconds to curse under your breath and fix the little ones, sure, but those wasted moments add up to big costs over the year. And you might make a big mistake one day that costs you a lot, like deleting a critical file by accident. Your positive outlook, your attitude, and your customer service takes a hit.
Men With Pens
MARCH 14, 2010
Those screw-ups cost you money. Kelly Erickson of Maximum Customer Service (www.maximumcustomerservice.com) does these kick-ass web audit reports on customer experience and works with me now when we create our drive-by critiques. Mentors – someone who is in your field but a lot further ahead than you.
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