Small Business CEO

JULY 1, 2011

One way to differentiate your small business from other small businesses (and big brand retailers) is to humanize customer service by ensuring that your website is as customer-friendly as possible. Create an FAQ Page. Letting customers know what to expect will help set the right tone for the interaction.

Customer Service 40

Customer Service Time Zones AT&T Expenses 40

BMT Office Administration

DECEMBER 5, 2022

First, a majority of these power-ups require paid subscriptions , which ends up making Trello cost more (even if you’re using the free version). This forms a hierarchy that contains all its project management solutions and tools that are easy to understand. A client portal for customer relationship management (CRM).

Project Management 64

Project Management Management Calendars Budget 64

Men With Pens

MARCH 14, 2010

Those screw-ups cost you money. Kelly Erickson of Maximum Customer Service (www.maximumcustomerservice.com) does these kick-ass web audit reports on customer experience and works with me now when we create our drive-by critiques. It’s better to hire a consultant. The woman has five degrees, for pete’s sake!).

2010 40

2010 AT&T Expenses Social Media 40

Men With Pens

JANUARY 10, 2010

Listening to Experts is Expensive When new business owners believe faulty information they find on the web, it costs them a great deal. Like I told someone last week: “If you don’t know the first thing about automobiles, a tuneup might cost you $2500.&# But trust comes in many forms, both short- and long term.

2010 40

2010 AT&T Social Media Twitter 40