Small Business CEO

DECEMBER 15, 2009

Some examples: Customer service calls need to record details about the call and any follow up. Normally, customer service reps have several applications they need to switch between. Instead, for example, a resolution of “request service&# can automatically create a ticket in the maintenance system.

Expenses 40

Expenses Equipment Payroll Customer Service 40

Small Business CEO

OCTOBER 11, 2011

Customer service reported serious complaints that affected patients. But in most situations, sharing customer lists for cross-selling, increasing efficiency and eliminating duplication is important. Significant delays and business-impacting issues during integration are expensive. What is the impact?

PDF 40

PDF Legal Customer Service Budget 40

Small Business CEO

JANUARY 25, 2010

Maybe you look at maximizing revenue per full-time employee, increasing first call resolution in your contact center or IT expense as a percent of revenue. Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. So you benchmark your company against others in your industry.

Credit Card 40

Credit Card Customer Service PDF Phones 40