Men With Pens

MARCH 14, 2010

Those screw-ups cost you money. Kelly Erickson of Maximum Customer Service (www.maximumcustomerservice.com) does these kick-ass web audit reports on customer experience and works with me now when we create our drive-by critiques. It’s better to hire a consultant. The woman has five degrees, for pete’s sake!).

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Men With Pens

MARCH 9, 2010

Reply Stacey Cornelius ( @thestudiosource ) March 10, 2010 at 7:53 am A well thought-out website can show your customers you’re tuned into their needs. People are seriously fed up with lousy customer service. I market my services in a much more professional and efficient manner. But it has to be a good site.

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Men With Pens

JUNE 27, 2010

It only takes a few seconds to curse under your breath and fix the little ones, sure, but those wasted moments add up to big costs over the year. And you might make a big mistake one day that costs you a lot, like deleting a critical file by accident. Your positive outlook, your attitude, and your customer service takes a hit.

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Men With Pens

FEBRUARY 21, 2010

The Hell with Customer Service or Support Reply Vlad Dolezal ( @VladDolezal ) February 22, 2010 at 6:46 am Funny, I just did the same recently with my own blog. How to Cut Your Losses and Move On – Sunk Costs Reply Ben Bush ( @benbush ) February 22, 2010 at 7:33 am I know what mean about reading over long-forgotten posts.

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Men With Pens

JANUARY 10, 2010

Listening to Experts is Expensive When new business owners believe faulty information they find on the web, it costs them a great deal. Like I told someone last week: “If you don’t know the first thing about automobiles, a tuneup might cost you $2500.&# But why would they doubt you? Nothing good would have come from it.

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