article thumbnail

7 Examples of Good Customer Service to Build Customer Loyalty

Success

These self-help pages may include FAQs, instructional videos, chatbots and community assistance message boards. Social listening and response is key. Social listening at its simplest means paying attention to your social media pages. It requires employees trained to be confident.

article thumbnail

The Freedom of Knowing

Productivityist

It puts you in a position to be great at whatever you’re doing at any given moment because knowing fosters confidence. Search UPCOMING SPEAKING EVENTS 04/02/13: Q College Victoria, BC 05/07/13: Social Media Camp Victoria, BC APP.NET GOOGLE+ VISIT MIKEVARDY.COM TWITTER FACEBOOK.

2013 40
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Improve small business customer.

Service Untitled

Since Elizabeth has chosen at this time not to participate on social media sites such as Twitter or Facebook, her forum still gives her the opportunity to participate and answer questions or give suggestions. When the FAQ and forums are not enough to help her customers, Elizabeth also has a Help Desk. But not “personal.&#

article thumbnail

Say No to Rush Work | Men With Pens

Men With Pens

Is that what you want this person to go tell his friends, his associates, his social media buddies? Henry Bingaman ( @henrybing ) March 4, 2010 at 3:05 am Saying no takes confidence… but the act of saying no also builds confidence. It makes you feel more confident and it makes you look more professional.

2010 40
article thumbnail

Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

The guy writes with confidence and authority. Every business owner should put all his energy into social media and making sure people like him. He buys courses in how to use social media because he thinks clients must like him. You should go check out his website. So our guy listens attentively.

2010 40
article thumbnail

Should Bloggers Charge for Posts? | Men With Pens

Men With Pens

Betrayal is the breaking or violation of a presumptive social contract, trust, or confidence, says Wikipedia. Pay for the blogging course, or the forum, or the e-book that puts 50 posts about social media in one place, with some bonus content? Let’s talk about that word betrayal for a moment.

2009 40
article thumbnail

How to Use Videos for Building Your Business and Brand – An Ideas Checklist

Andrea Kalli

How confident are you in your video content marketing strategy? Social Media. Do videos for each of your FAQ questions – You do have an FAQ page on your website, right? Video record live interviews you host, and post them on your website and social media channels. Products – Services. Infographics.

Promotion 124