Remove Confidence Remove Customer Service Remove Products Remove Survey
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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In face-to-face situations, it’s best to wear professional attire and work on projecting good posture , a positive attitude , friendly eye contact, a firm handshake, a smile and a look of confidence. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. Nail the last impression!

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Consumer Reports says Apple does customer service better

Service Untitled

The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. P PRESENT. L LISTEN.

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Amazon.com still a leader in customer service

Service Untitled

Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new 70,000 square-foot center in Kinetic Park, West Virginia was described as a “perfect fit” by Vice President of Amazon customer service Tom Weiland.

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Dealing with the frustrations of poor customer service

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It’s no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. We dream of screaming, yelling, and throwing defective products over a steep cliff, but that still doesn’t take care of our economic loss, lack of convenience, or a gap in productivity.

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What surveys can teach us about our customers

Service Untitled

Some critics say that customer satisfaction surveys are merely retailer popularity contests, but I disagree. When the same organizations continue to rise to the top of survey after survey and that special quality sets them apart from their competition, there is most likely something to learn and serious food for thought.

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Simple ways to survey customers

Service Untitled

Rarely will our customers confide in us. Of course, that will never do, so periodically we need to assess ourselves, our service, our staff, and our product. So what’s the best way to find out how our customers really feel about us? Let’s start out by being specific and using a survey.

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Consumer Reports’ fast food survey echoes public demand for service

Service Untitled

That McDonald’s motto “I’m Lovin’ It&# didn’t have much influence on the June 30 Consumer Reports’ survey where 36,700 subscribers made a total of 98,000 visits to 53 fast-food chains. Good service valued over good food? Empathica, a customer service management firm, surveyed 3,000 U.S.