Service Untitled

NOVEMBER 19, 2010

The holiday campaigns have begun; sales all over television, billboards, and online social media. If a company can’t figure out the difference between “affect&# and “effect&# or “wrote&# and “written,&# it doesn’t inspire my confidence. Prominently display warranties and return policies.

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Service Untitled

APRIL 12, 2011

Keep in mind, for online issues, there’s no compassionate sales manager to speak with an angry customer to calm them down, nor is there an immediate way for a customer to find a resolution – that is unless you, as an online business, takes the responsibility of dealing with angry customers as a number one priority.

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Customer Service Policies Holidays Confidence 40

Service Untitled

JULY 17, 2013

For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences. Within minutes of entering a boutique, can a prospective buyer be confident of a friendly atmosphere, of comfortable surroundings, and that of a customer service consultant capable of expertly assisting without being annoying?

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Customer Service Holidays Social Media Clothes 40

Men With Pens

JANUARY 10, 2010

The guy writes with confidence and authority. Why Positive Thinking Doesn’t Work for You and How to Fix it Reply Steve Errey - The Confidence Guy ( @SteveErrey ) January 12, 2010 at 6:46 am You’ve got me thinking, and I tend to think that “like&# does play a hefty role in that first contact process. Our guy isn’t alone.

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